Missed recycle or rubbish pick-up? What you can do

First, our apologies if your collection is missed – with 20 million waste collections and deliveries a year, some do get delayed. But completing your collection is our priority, and here are the actions you must take to help us get that done.

If your whole street or a large group of neighbours have been missed, we will know. Please leave your waste out for two working days so our crews can return. Crews work early and late to catch up with missed collections.

Do not add to the rubbish levels by leaving additional black sacks or side waste (black sacks beside or on top of your rubbish bin). All bin lids must be closed with contents inside.

If only your own recycling or rubbish has been missed, including garden waste, clinical waste, or an assisted collection, please email your local customer services team to report it and leave it out for two working days so it can be collected. The list of contact details is below.

Customer services will need to know the following:

• Your name and full address (including house name or number and postcode).
• Day-time telephone number, either mobile or landline.
• Type of service missed: food waste, recycling, refuse, clinical waste, garden waste or paid-for bulky waste.
• Always identify containers by function AND colour – garden waste, rubbish, recycling, food waste, clinical waste; green, black, brown, yellow – as various combinations of containers and colours are used.

If materials or tags are left by the crew, if possible include a photograph with your email.

In the subject line of your email, put your postcode, surname and a brief description; i.e. “TA1 1AT, Smith, missed recycling”.

Use the email address for your council:
• Mendip – customerservices@mendip.gov.uk
• Sedgemoor – customer.services@sedgemoor.gov.uk
• South Somerset – ssdc@southsomerset.gov.uk
• Taunton Deane – enquiries@tauntondeane.gov.uk
• West Somerset – customerservices@westsomerset.gov.uk

Do not use social media to report missed collections. We do not deal with any service issues on social media so posts or tweets simply slow down you reporting it correctly and getting your collection completed.

Similarly, investigating the individual cause of your missed collection or taking time to call or email you to explain could delay the catch-up collection itself.

Missed collections are usually caused by a combination of these factors: vehicle problems, such as breakdowns; staff issues, such as illness or injury; round conditions, such as parked car blockages, road works, or traffic jams; winter weather, such as floods, snow or ice; excess materials – especially cardboard – that can force trucks to break off collecting to unload early; or broken containers or containers so overloaded they could break, damage lifting machinery, or risk crew injury.

If you have space, you may prefer to store all materials until your next collection. If you have time and transport, you may prefer to drop everything off at a recycling site.

For kerbside collections, use only SWP-issued recycling boxes as these hook on to the vehicle when being emptied. We may not collect from incorrect boxes.

If you need new or replacement recycling boxes, order them from your district council online:
http://www.somersetwaste.gov.uk/collections/order/

If you need new or replacement rubbish or garden waste wheeled bins, email your local customer services and in the subject line of your email, put your postcode, surname and a brief description; i.e. “TA1 1AT, Smith, new rubbish bin needed”.

Customer services will need to know the following:
• Your name and full address (including house name or number and postcode).
• Day-time telephone number, either mobile or landline.
• What existing bin (if any) you have, including the size in litres (see the inner front lip when you open the lid) and why it needs replacing.
• Always identify containers by function AND colour – garden waste or rubbish; green, black, brown – as various combinations of containers and colours are used.

Use the email address for your council:
• Mendip – customerservices@mendip.gov.uk
• Sedgemoor – customer.services@sedgemoor.gov.uk
• South Somerset – ssdc@southsomerset.gov.uk
• Taunton Deane – enquiries@tauntondeane.gov.uk
• West Somerset – customerservices@westsomerset.gov.uk

For more information about all recycling and rubbish services, including what we do and do not collect for recycling, see the SWP website pages for recycling and rubbish collections.
For all other queries, start by searching at www.somersetwaste.gov.uk