Report over-packaging

If you believe that an item you have recently bought is over packaged contact Citizens Advice Bureau. Citizens Advice Bureau works with Local Authority Trading Standard Services.

You can contact Citizens Advice Bureau on 08454 040506, who in the case of any dispute will advise you of your consumer rights, and then pass the information to Trading Standards to take up and investigate.

Through Consumer Direct, Somerset’s Trading Standards team work with Trading Standards departments all over the country so if the goods are not manufactured locally your concerns are passed on to colleagues in other areas to follow up.

Trading Standards can investigate all types of packaging including the postage packaging issued by internet retailers and items issued through mail orders.