Accessibility statement for Somerset Waste Partnership

This website is run by Somerset Waste Partnership, supported by Somerset County Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We have also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.


How accessible this website is

We know some parts of this website are not fully accessible:

  • Some images and links to do not yet have accessible descriptions attached.
  • You cannot modify the line height or spacing of text
  • Most older PDF documents are not fully accessible to screen reader software
  • Live video streams may not have captions
  • The skip to the main content link may not work on all pages
  • Some of our forms may not be fully accessible


What to do if you cannot access parts of this website
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you within 10 working days.


Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, you can use our feedback link at the bottom of most pages, or email enquiries@somersetwaste.gov.uk


Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).


Technical information about this website’s accessibility

Somerset Waste Partnership is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.


Non accessible content

Links and descriptions
Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

We plan to add text alternatives for all images by November 2020. When we publish new content we’ll make sure our use of images meets accessibility standards.


Navigation and accessing information
The ‘skip to main content’ link may not work on all pages. This fails WCAG 2.1 success criterion 2.4.1 (bypass blocks). We plan to add text alternatives for all images by November 2020.

It’s not possible for users to change text size above 250% without some of the content overlapping. This fails WCAG 2.1 success criterion 1.4.4 (resize text).


Interactive tools and transactions

Our forms are built and hosted through third party software and ‘skinned’ to look like our website. This fails WCAG 2.1 success criterion 1.3.1 (information and relationships).


Content that’s not within the scope of the accessibility regulations

PDFs and other documents
Many of our older PDFs and Word documents do not meet accessibility standards – for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.


Live video

Live video streams may not have captions. This fails WCAG 2.1 success criterion 1.2.4 (captions – live).

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.


How we tested this website

The site is tested with automated and human testing, using the tools found on the W3C Accessibility Imitative website. This is a third-party website to assist with testing the accessibility quality and usability of the site.

We test our main website platform, available at somersetwaste.gov.uk


What we’re doing to improve accessibility

We have a program of improvement work taking place to improve the website accessibility. Our goal is to fix the majority of accessibility issues with the site by November 2020

This statement was prepared in September 2020 It was last updated in October 2020.