See our contact us page if you wish to make a complaint or compliment.
A SFN is a one-off contact about a problem, such as a missed collection or undelivered container, for which putting it right satisfies the customer.
In the event of an SFN, Somerset Waste Partnership (SWP) will put a service failure right within two working days.
A Service Complaint is when a customer is dissatisfied with:
In the event of a Service Complaint:
A Policy Complaint is when a customer is dissatisfied with:
In the event of a Policy Complaint, we will:
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