Recycling collections – We are concentrating staff on essential services. We cannot immediately return for missed recycling collections

Coronavirus (COVID-19) – Advice and service updates

UPDATE: 15 recycling sites open 9am-6pm Tuesday 26 May. This week, one day later kerbside collections, including Friday pick-ups on Saturday. Garden waste collections have restarted, with 2020-21 subscriptions extended to mid-May 2021 from restart of services.  Check your garden waste day and dates (many have changed) via your “My Account” here.

NOTE: We cannot immediately make return pick-ups if we miss your recycling. If you are missed, do not leave containers out or report it; take containers in and put them out again the following week. If you are missed more than once, or if your rubbish or clinical waste collection is missed, report this via your district customer services or your “My Account” here.


Service updates

We are working hard with our contractors and partners, but the coronavirus has had an impact on staffing for services. Thank you for your patience and understanding.

Service changes until further notice:

  • Suspended – kerbside collections of textiles, clothes, shoes, due to the impact of coronavirus on the international textiles trade.
  • Paused – roll-out of the Slim My Waste, Feed My Face campaign. A decision on completing the campaign will be taken later.

Keep everyone safe: see personal waste disposal advice, below


Personal waste disposal advice

The Government has provided guidance on how to dispose of personal waste, like tissues and disposable cleaning cloths, if you have Coronavirus symptoms.

The guidance is for anyone with symptoms, including those diagnosed with the infection who must remain at home until they are well. It also applies to people in households with someone showing symptoms (a new, continuous cough and/or high temperature) that may be caused by coronavirus.

Personal waste, should be stored securely in disposable rubbish bags. These should then be placed into another bag, tied securely and kept separate from other waste within your home. This should be put aside for at least 72 hours before being put in your usual rubbish outside your house, which will be collected as part of the usual fortnightly collections.

Other household waste can be disposed of as normal. Full guidance for people staying at home because of confirmed or possible infection can be found on the Government’s website here the Government’s website here.

Before putting waste containers out for collection and after taking them back in, please wash hands and disinfect container handles. Please maintain social distance from all waste staff.