If your collection has been missed …

If your collection has been missed …

First, our apologies that a range of factors, from an ageing truck fleet to a driver shortage, means some homes have not had a waste collection.

Second, if you and your neighbours have been missed, we know about it and will do our best to get back to you ASAP – please make sure your containers are out by 7am on the next working day.

If your neighbours were collected but you were not, after 4.30pm please report the missed collection – with your name, address, postcode, phone and details of which bin and materials were not taken: recycling, rubbish, garden waste – to your district council customer services. We will do our best to get back to you as soon as possible.

If you cannot wait for a catch-up collection, and you have time and transport, all materials can be taken to any open recycling site. All 16 take the dozen or so items usually collected at the kerbside – plus plastic pots, tubs and trays – though if you take food waste, it must be double bagged and put in the landfill disposal skip.

Third, please help our hard working crews get to more homes every day by sorting and segregating recycling without using carrier bags, rinsing out all containers, squashing everything except glass and aerosols, flattening and cutting up cardboard and boxes, using only SWP recycling boxes and bins – see here to request replacement recycling containers – and stacking boxes with the locked food waste bin on top.

Finally, serious request: if you are an HGV driver or know any, or if you know someone who could be interested in a loading job, including the chance to train to become an HGV driver, there is work on offer now across Somerset – please call 0117 916 0760 or 07866797200, or text (all capitals, note spelling) DRIVEKIER to 88802.

These links have the essential information on kerbside collections and food waste.

For updates on the situation, do follow SWP’s social media feeds on Facebook and Twitter.